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Refund Policy

Motor Culture Australia Pty Ltd (ABN 34 643 349 357) (MCA, we, or us) is committed to customer satisfaction. This Returns Policy describes how we manage returns and refunds. This policy forms part of our Terms of Service located at https://www.motorcultureaustralia.com/terms-of-service/. Words and phrases in this policy have the same meaning as in our Terms of Service. If you have any questions about this policy, please don’t hesitate to contact us.

 

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. 

 

For major failures of services you are entitled to:

  • cancel your service contract with us; and
  • a refund for the unused portion or compensation for its reduced value.

 

You may choose a refund or replacement for major failures with goods. Please note that not holding a winning entry number does not constitute a major failure. 

 

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service. Refunds or rectifications cannot be given for reasons such as change of mind or failure to understand the terms on which the goods or services were provided.

 

Memberships 

Single Memberships (Bronze, Silver, Gold, Diamond) purchased during a promotion period/giveaway are non-refundable within 72 hours of the draw closure. If you have changed your mind about your purchase, Motor Culture Australia will be happy to offer you a refund or exchange provided that: You refund your entries within 3 days of purchase and you produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice). No memberships will be refunded once a draw has been sold out or closed even if all other refund conditions have been met. 

 

VIP Memberships are non-refundable unless a reason is excluded under Australian Consumer Law. 

 

Entry Numbers

Entry numbers are generated and included in all draws automatically. The number of entry numbers is determined by the level of membership purchased/ accumulated. Entry numbers are verified, downloaded and stored prior to every live draw to ensure all required entry numbers are allocated to members for a fair chance. If you have any questions regarding your entry numbers our team is always able to provide you with a full list of your entries in any draw upon request from info@motorcultureaustralia.com 

 

Merchandise

We hope you love your new Motor Culture merchandise just as much as we do. However if you are not 100% satisfied with your purchase, please email the details to info@motorcultureaustralia.com.

 

To receive a replacement or credit, you must first return the item to our Brisbane showroom, along with its original packaging:

 

123 Breakfast Creek Road

Newstead, QLD 4006, Australia

 

From when a parcel is received at our showroom, please allow up to 7 business days for your return to be processed. We reserve the right to inspect and test any products returned for the purpose of determining the extent of any defect and validity of any warranty claim.

 

Our policy lasts 7 days after you have received your purchase. If this time-frame has passed since receiving your purchase, unfortunately we cannot offer you a refund in exchange for your items. If you wish to return an item which was a gift, we will require the original order number and email address in order to process the request. 

 

*Please note: When returning a parcel, we suggest using standard/ regular post as this will be the most cost-effective option. Customers are required to keep all relevant return information, including their return tracking number, in case any issues arise. We do not accept any liability if the package is lost or damaged in transit.

 

To be eligible for a return

  • Item/s must be unused, unwashed and in impeccable condition.
  • Garments with distinct odours, blemishes, signs of wear and tear or covered in animal/human hair will not be accepted.

 

*Please note: You are required to cover all costs involved with returning products. If we determine that the product is not eligible for a return or replacement,  we will contact you and offer to return the product to you (at your cost) or dispose of it) If we agree that a product is faulty, we will reimburse your reasonable return shipping costs.  

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