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Frequently Asked Questions

General Questions

Motor Culture Australia is an online motoring community offering benefits such as giveaways and events to our members

No, Motor Culture Australia is not a charity however we do donate 1% of our profit to The Smith Family Foundation as part of our Social Responsibility Program. Motor Culture Australia donates to The Smith Family on our terms, you can reach out to The Smith Family for more information.

We donate a small percentage of our profit to The Smith Family as part of our social responsibility program. The rest of profit is used for member benefits such as events, discounts, courses and awesome giveaway prizes. 

No, this is not a scam. We are a legitimate and registered business, our ABN is 34 643 349 357.  You can also checkout the permit numbers for each of our draws at the bottom of their respective webpage, these permits hold us liable and ensure we do indeed give the prizes to an entrant of the giveaway.

No. We have looked into PayPal but they have strict rules regarding games of chance/competitions. Rest assured we use a safe payment processing system for our website. 

Draws/Giveaways

You must be 18 or over to enter. Our draws are valid to all Australian states, excluding South Australia. Some recent changes in the gaming regulations in SA means we can longer offer our draws to the states residents. 

Your entry numbers will be available in your account page a few days before the draw date. They will also be sent to you in an email closer to the draw date.

This is a promotional giveaway and NOT a raffle.

As we are conducting a trade promotional giveaway, we are not required to set a limit on the number of entrants. However we do cap each draw to give everyone the best chance of winning. You can find the entrant limit for each draw on their respective webpage. 

Yes. After a name is drawn out for a prize, that name is placed back into the barrel for all subsequent prizes. 

We stream all of the draws live on our Facebook page. You can like our Facebook page to ensure you never miss a live stream!

All of our draws have an open invite to the public so feel free to drop into our showroom at 123 Breakfast Creek Road, Newstead to watch it live!

We stream all of our draws live on our Facebook page, you can watch these at anytime. We also update our website with a list of winners. Please visit motorcultureaustralia.com/winners

VIP Subscription

Yes, your payment will be automatically debited from your card each month. You’ll get a confirmation email each time your payment is received with your receipt. 

As a VIP member, the entries that you earn accumulate. For example, a Standard VIP member ($39.99/month) gets 2 entries each month. So, in the first month of your membership, you receive 2 entries in every draw that we hold that month. Then, after your second payment, you will have 4 entries in every draw for that month. And then 6 entries after the third payment and so on… 

Yes, you can! Please access your online account here: motorcultureaustralia.com/my-account Once logged in, please go to ‘Subscription’ –> ‘View’ –> ‘Upgrade or Downgrade’ 

This will update your subscription level for the next payment cycle. 

Yes, you can cancel your VIP subscription at anytime. To cancel, please access your online account and go to ‘Subscription’ –> ‘View’ –> ‘Cancel’. Alternatively, please send us an email info@motorcultureaustralia.com

Please be very sure before cancelling as your accumulated entries will be reset to ZERO and you will be removed from all upcoming draws.

As a VIP member you are automatically entered into EVERY draw that we hold. To see how many entries you have in each draw please log into your online account page and view the “All Entries’ tab. This lists all upcoming draws and shows exactly how many entries you have in each.

If your subscription fails, you’ll receive and email from us to let you know. We will then automatically try a few more times over the following week. If all of these fail, your account will be placed on a temporary hold.

To make a payment, you’ll need to access your online account (motorcultureaustralia.com/my-account). Once logged in, please go to ‘Orders’ and pay for the most recent order. This will reactivate your subscription and re-instate all of your accumulated entries. 

You can update your payment details in your online account here: motorcultureaustralia.com/my-account  Please go to ‘Subscription’ –> ‘View’ –> ‘Change Payment’ 

The member discounts can be accessed through your online account. Once logged in, please go to ‘Membership’ –> ‘View’ –> ‘View’ Members Discount

Events

Social night is a weekly event held at our showroom in Newstead. Every Friday from 5-7pm we open the showroom and fire up our racing simulators. Everyone is welcome and some food is provided. 

Cars & Culture is a car meet style event that we host monthly in Coomera, Gold Coast. Everyone is welcome, we have a live DJ and also free food a coffee for members. Members can reserve VIP parking by sending us a message. Check our facebook page for the latest dates

We have plans to expand our Cars & Culture events consistently interstate in the new year. 

Everyone is welcome at our events! You don’t need to be a member  to attend however members do receive special benefits such as free food and discounted tickets

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