Frequently Asked Questions

General Questions

Motor Culture Australia is an online motoring community offering benefits such as giveaways and events to our members

No, Motor Culture Australia is not a charity however we do donate 1% of our profit to The Smith Family Foundation as part of our Social Responsibility Program. Motor Culture Australia donates to The Smith Family on our terms, you can reach out to The Smith Family for more information.

The largest portion of our revenue is reinvested back into our member benefits program. We always aim to grow our events, member rewards and most importantly increase the value and frequency of our giveaways. As a part of our social responsibility program we also give a portion of our profit to The Smith Family Foundation and are reaching out to work with more charities and not for profit organisations this year.

While our membership benefits might seem too good to be true, Motor Culture is definitely not a scam. We are a registered Australian business with an ABN (34 643 349 357) and permit numbers for all of our draws. Here is a list of winners and prize delivery videos: motorcultureaustralia.com/winners

  

We are always trying to make the checkout experience as easy as possible. Unfortunately, PayPal is not one of the payment gateways that we use at the moment however we can take your payment over the phone if you prefer 1800 512 490

Draws/Giveaways

You must be 18 or over to enter. Our draws are valid to all Australian states, excluding South Australia. Some recent changes in the gaming regulations in SA means we can longer offer our draws to the states residents. 

You can find your entry numbers in your online account here. Once logged in please head to the ‘All Entries’ page to find your numbers.

This is a promotional giveaway and NOT a raffle.

As we are conducting a trade promotional giveaway, we are not required to set a limit on the number of entrants. However we do cap each draw to give everyone the best chance of winning. You can find the entrant limit for each draw on their respective webpage. 

Yes. After a name is drawn out for a prize, that name is placed back into the barrel for all subsequent prizes. 

We stream all of the draws live on our Facebook page. You can like our Facebook page to ensure you never miss a live stream!

All of our draws have an open invite to the public so feel free to drop into our showroom at 123 Breakfast Creek Road, Newstead to watch it live!

We stream all of our draws live on our Facebook page, you can watch these at anytime. We also update our website with a list of winners here. 

VIP Subscription

Yes, your payment will be automatically debited from your card each month. You’ll get a confirmation email each time your payment is received with your receipt. 

As a VIP member, the entries that you earn accumulate. For example, a Standard VIP member ($39.99/month) gets 2 entries each month. So, in the first month of your membership, you receive 2 entries in every draw that we hold that month. Then, after your second payment, you will have 4 entries in every draw for that month. And then 6 entries after the third payment and so on… 

Yes, you can! Please access your online account here: motorcultureaustralia.com/my-account Once logged in, please go to ‘Subscription’ –> ‘View’ –> ‘Upgrade or Downgrade’ 

This will update your subscription level for the next payment cycle. 

Yes, you can cancel your VIP subscription at anytime. Please send us an email info@motorcultureaustralia.com or give us a call 1800 512 490

Please be very sure before cancelling as your accumulated entries will be reset to ZERO and you will be removed from all upcoming draws.

As a VIP member you are automatically entered into EVERY draw that we hold. To see how many entries you have in each draw please log into your online account page and view the “All Entries’ tab. This lists all upcoming draws and shows exactly how many entries you have in each.

If your subscription fails, you’ll receive and email from us to let you know. We will then automatically try a few more times over the following week. If all of these fail, your account will be placed on a temporary hold.

To make a payment, you’ll need to access your online account (motorcultureaustralia.com/my-account). Once logged in, please go to ‘Orders’ and pay for the most recent order. This will reactivate your subscription and re-instate all of your accumulated entries. 

You can update your payment details in your online account here: motorcultureaustralia.com/my-account  Please go to ‘Subscription’ –> ‘View’ –> ‘Change Payment’ 

The member discounts can be accessed through your online account. Once logged in, please go to ‘Membership’ –> ‘View’ –> ‘View’ Members Discount

Events

Social night is a weekly event held at our showroom in Newstead. Every Friday from 5-7pm we open the showroom and fire up our racing simulators. Everyone is welcome and some food is provided. 

Cars & Culture is a car meet style event that we host monthly in Coomera, Gold Coast. Everyone is welcome, we have a live DJ and also free food a coffee for members. Members can reserve VIP parking by sending us a message. Check our facebook page for the latest dates

We have plans to expand our Cars & Culture events consistently interstate in the new year. 

Everyone is welcome at our events! You don’t need to be a member  to attend however members do receive special benefits such as free food and discounted tickets